Step-by-step plan for performing maintenance

Treadmills

• Test the device for mechanical function;
• Test appliance for electrical function;
• Device testing in movements and in sound;
• Testing display for controls: iPod/headset and HR/polar buttons in test menu;
• Check the power cord for damage;
• Belt & deck testing and visual check for wear and whether it is necessary to start replacing;
• Engine compartment vacuuming;
• Clean rolls and remove excess wax;
• Inject rear legs and adjust;
• Inject elevator pins;
• Check the frame for loose bolts and nuts;
• Checking the wax system with a waxerbag;
• Check drive belt for cracks and drying out;
• Troubleshooting;
• Close up the device and test it;
• Leaving the environment and the unit tidy.

Crosstrainer/ summit/ flexstrider

• Test the device for mechanical function;
• Test appliance for electrical function;
• Device testing in movements and in sound;
• Testing display for controls: iPod/headset and HR/polar buttons in test menu;
• If present, check the power cord for damage;
• Remove main cover, pedal covers and arm covers;
• Vacuum out the appliance and alternator;
• Clean pedal rollers with rails;
• Check the nuts and bolts, including those of the bearings;
• Check pulley for play;
• Clean strings and check for cracks;
• Battery testing;
• Troubleshooting;
• Close up the device and test it;

Leaving the environment and the unit tidy.

Recumbent/Upright bikes

• Test the device for mechanical function;
• Test appliance for electrical function;
• Device testing in movements and in sound;
• Testing display for controls: iPod/headset and HR/polar buttons in test menu;
• If present, check the power cord for damage;
• Cap removal;
• Vacuum out the appliance and alternator;
• Check the strings for cracks;
• Battery testing;
• Check the clutch bearing and the other bearings. If there is a brown rash visible at the clutch, replace it immediately;
• Check the crank hub. If there is any play, replace it;
• Saddle pin cleaning;
• Trappers testing;
• Troubleshooting;
• Close up the device and test it;
• Leaving the environment and the unit tidy.

Power

• Test the device for mechanical function;
• Test device for electrical function (insignia counter);
• Device testing in movements and in sound;
• Check cables, pulleys, pivot points, connectors and frames for cracks or stiffness;
• Vacuum out equipment where necessary;
• Clean guide rods and lubricate with break free;
• Check the bolts and nuts;
• Adjusting cables;
• Troubleshooting;
• Appliance testing;
• Leaving the environment and device tidy.

Preventive Maintenance

• In case of intensive use we recommend to perform a preventive OH 2x pj.

Any malfunctions are thus prevented. This is included in the Platinum maintenance contract.

Corrective - technician on site within 2 days;

• Our technicians are represented in all regions, so we can be on site within 2 days. When a complete report of the defect is received (serial number + problem description), we can estimate in advance which parts are needed and have the mechanic with the parts on site.

Digital platform

• We currently work with Zendesk, a Customer Support Ticket system.
• The link below allows you to report a defect by location.
• In addition, in the online platform, the status of all connected cardio devices can be monitored through Zendesk, the location will be kept informed of the status of the repair (delivery time parts and visit date mechanic)
• Repair longer than 2 weeks => replacement device
• Our central warehouse has the most common spare parts in stock, we also have the possibility to buy spare parts from the EDC with which we can solve in almost 100% all failures. In the unlikely event that this is not possible, we will provide a comparable unit for a unit that is out of order and cannot be repaired within 2 weeks.

Point of contact

All faults can be reported via the link above. The Customer Support Team will follow up the reports with priority within the set SLAs.

If you have additional questions please direct them to one of the following contacts.